Frequently Asked Questions
When will I receive a confirmation of my order?
After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that Abigail's Avenue has accepted your order and is processing it. The email will contain the details of your order, the itemized and total amounts that will be billed to your credit card or Paypal account, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order. We have had many instances where our customers do not receive this confirmation email because of the spam blockers that they are using. We may also send you follow-up correspondence from email@example.com
Do you offer group and/or volume discounts?
Yes, we do offer group and volume discounts for schools, clubs and other organizations. Please send an email to firstname.lastname@example.org
for a quotation. Let us know what item and quantity you are interested in ordering and we'll get back to you quickly with a price. Group order discounts typically start at 25 pieces or more. Or, you can call us at 224-772-1300 to discuss your requirements.
When can I expect to receive my order?
In stock items will be shipped within 3 - 4 days of receipt of your order and payment. We use Priority Mail to ship most of our packages. If an order is temporarily out of stock it may be shipped directly from one of our suppliers and they typically use UPS or FEDEX Ground service. In most cases you will receive your order in 7-10 business days. If an item is on back-order we will ship it to you as soon as it becomes available.
If you need an order for a specific date, please let us know by sending an email to email@example.com to let us know what date you require your order to arrive by.
We do offer expedited shipping services. There is an additional charge for this service and you must select the "Express Shipping" option when checking out with our secure online shopping cart.
What is your contact information?
2189 N. Route 83 PMB 114
Round Lake Beach, IL 60073